FAQs

We keep your funds protected by following our three main pillars.

Negative Balance Protection
With negative balance protection, you never have to worry about your account going negative or losing more money than you initially invested. In case of a significant price movement that leads to a negative balance, we reset your balance to zero and cover your additional losses.

Segregation of Funds
Our clients’ deposits are strictly segregated from the company’s funds. They are kept completely separate from operational funds to ensure that they are protected at all times.  

Member of the Financial Commission 
Intrexechange Global Ltd holds a Category A membership with the Financial Commission, an independent organization specializing in the resolution of disputes. Clients can present their complaints to the Financial Commision at any time.

In case a resolution cannot be found, the Financial Commission offers a compensation fund of up to 20,000 USD.

You can register for an Intrexechange trading account by filling out our registration form which is available at https:// https://my.Intrexechange.com/register

If you provide us with all the documentation required through our onboarding process you should be able to start trading within 10 minutes.

No, it is not possible to register a joint account.

Unfortunately in this case, and due to our Client’s Domicile Policy, you wouldn't be able to open an account with Intrexechange

Please head to https://www.Intrexechange.com/register/corporate to register as a corporate client.

During the registration process you will be required to provide us with the following documents:
- Certificate of Incorporation
- Memorandum / Articles of Association
- Certificate of Registered Office
- Certificate of Registered Shareholders
- Certificate of Directors
- Resolution of the Board of Directors for opening the account
- Proof of Identity for all directors, shareholders (above 5%) and beneficial owners
- Proof of Residence for all directors, shareholders (above 5%) and beneficial owners

No, we do not accept clients who are US citizens and residents

During the verification process you will be required to provide: Proof of identity, Proof of Residence and a Selfie (Photo of yourself).

As per our AML/KYC policy and legal framework we are required to receive this documentation for all of our clients who want to trade with our company.

Yes, Intrexechange is entitled to request new documentation at any time (for example if your ID expires).

You can upload the requested document through your MyIntrexechange: https://my.Intrexechange.com/, or you can alternatively send them to support@Intrexechange.com

Minimum deposit with Intrexechange is 10 USD with the exception of Wire/Bank Transfer where the minimum deposit is 100 USD.

The minimum withdrawal amount at Intrexechange is 11 USD with the exception of Wire/Bank Transfers where the minimum withdrawal amount is 100 USD.

We’re constantly updating the available payment options for our clients. You can review the list of currently available options here: Intrexechange.com/trading-conditions/funding-methods.

To make a deposit with Intrexechange, you’ll need to be verified at least on the LIGHT verification level. To deposit you will need to head to our MyIntrexechange client zone (https://my.Intrexechange.com) and once you have logged in, click on the DEPOSIT button.

Afterwards you will be able to pick the payment option. All the instructions will be presented to you.

If you need any assistance during the process, feel free to contact us at support@Intrexechange.com or via our Live Chat.

To request a Withdrawal you will need to head to our MyIntrexechange Client zone (https://my.Intrexechange.com) and once you have logged in, click on the WITHDRAWAL button.

Afterwards you will be able to pick the payment option. All the instructions will be presented to you.

Once you have finished the request, our team will be notified and process your request. In case we will not be able to do so or we will require any further information, we will contact you via email.

If you need any assistance processing this request, feel free to contact us at support@Intrexechange.com or via our Live Chat.

Depending on the payment options you have used, most withdrawals are processed within 24 hours (however, very often it only takes a few hours). Card and wire withdrawals can take up to 3-10 business days.

All transactions will be converted to the base currency of your account based on the actual spot exchange rate in our bank for that day.

Most probably there was an issue with verifying the sender of these funds. Once we have reviewed this situation we will contact you via email to inform you of the situation and any possible further steps to take.

We take the safety of your funds just as seriously as you do. That’s why Intrexechange offers an extra security feature designed to make sure you are the only one who can access your money and that’s the 2-Factor Withdrawal Authentication. When turned on, each withdrawal request you make has to be confirmed by clicking a button in a verification mail sent specifically for this purpose. Unless confirmed, the request will not be submitted and your money will remain in your trading account.

In MyIntrexechange, this function is disabled by default. To enable it, navigate to ‘Profile and Settings’, set ‘Withdrawal authentication via email’ to ‘Activated’ and save the change:

That’s it, the function is now active!

Just proceed with your withdrawal request as usual. Once you input the amount you would like to withdraw from your trading account and hit the confirmation button, you will see a window instructing you what to do next.

You should receive an Intrexechange Withdrawal Request Confirmation email. To complete the submission of your withdrawal request, open the email and if everything checks out, finalize your request by clicking 'Confirm Withdrawal'. Your request will be submitted and processed by us within one business day as usual.

At the moment we offer 5 account types: NANO, STANDARD, MAX, TERA and ALPHA.

You can see the differences between these accounts on our website here Intrexechange.com/trading-accounts/compare

At the moment we offer 3 platforms, MetaTrader 4, MetaTrader 5 and cTrader

No, all of our accounts are using Floating Spreads to reflect the current situation on the market.

No, we do not offer cent accounts.

Yes, we do offer islamic/swap-free accounts. To request this type of an account, please contact your dedicated account manager or our support team on support@Intrexechange.com

In case your DEMO account is inactive for 90 days, your DEMO account will expire and will be removed from your account.

Yes, you can have multiple different trading accounts within your client profile.

Maximum leverage we offer is 1:777 on our MAX account type.

Yes, you are eligible to trade news.

Yes, we do allow hedging.

Negative balance protection is one of our risk management features which serves as a precautionary measure preventing our clients from losing more money than they deposited. Should clients’ trades result in negative balance, it is then reset to 0.

It’s not possible to change the account type of an already existing account. If you require a different account type, please log in to the myIntrexechange Client zone and open an additional trading account.

Stop loss is an order to close an already opened position at a price that is less profitable in order to limit the possible loss. Once this price limit is reached, your order will be closed.

Take profit is an order to close an already opened position at a price that is more profitable than at the time the order has been placed. Once this price limit is reached, your order will be closed.

Stop out comes into play when the margin level of your account falls below 20%. Stop out is a process that aims to decrease the margin of your account by closing positions. Which positions are closed depends on the trading platforms’ server and how it’s been programmed to work. Stop out behaves differently in trading platforms, and for sure, it works differently in MT4 and cTrader. You can find more information on stop out here: Negative Balance Protection

This functionality allows you to close 2 opposite positions of the same trading instrument at the same time, using only one spread.

This functionally allows you to close multiple opposite positions of the same trading instrument at the same time.

Leverage allows you to open bigger trading positions as this functionality multiplies your balance. Please note that while leverage does allow you to make larger profits, it can also incur more risk of larger losses.

Intrexechange aims to provide clients with the best platform bridging pricing available and to get all orders filled at the requested rate. However, there are times when, due to an increase in volatility or volume, orders may be subject to slippage. This most commonly occurs during fundamental news events.

The volatility in the market may create conditions where orders are difficult to execute, since the price might be many pips away due to the extreme market movement. Although the trader is looking to execute at a certain price, the market may have moved significantly and the order filled at the next best price or the fairest market value. Similarly, increased volume may also result in slippage if sufficient liquidity does not exist to execute all trades at the requested rate.

More information about trading execution risks can be found here:
https://www.Intrexechange.com/assets/doc/Trading_Execution_Risks.pdf

To generate a trading report from your MT4/MT5 account please log in to the trading platform and right-click on the “Account history”, set the time period and click on “Save report”.

To receive a trading report for cTrader platform, please contact our support team at support@Intrexechange.com

Yes, Intrexechange Global is regulated by the Financial Services Commission of Belize (FSC), under License No. 000122/163. 

Tradit Ltd is regulated and authorised by and under the strict supervision of the FSC, license No. GB21026376.